My site is down! Help!
Before submitting a trouble ticket, if you can't reach your website, please:1) Check the Annoucement page at our Support Area.2) Check our Network Status page to see if the s...

Last Modified: 2004-05-19

Number of views: 3444

Where can I find the network status page?
You can find the Network & Server status page at: http://www.esupport24.com/netstatus/...

Last Modified: 2004-04-07

Number of views: 2465

Why do I get this error? Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B
You may receive this error in your email client settings at some point. In Outlook this is a bug and can usually be resolved by restarting your email client and making sure yo...

Last Modified: 2004-04-21

Number of views: 19335

How do I access my Control Panel?
Your control panel is accessible via either: http://www.yourdomain.com/cpanel/ http://www.yourdomain.com/controlpanel/ http://www.yourdomain.com:2082 http://YOURIP/controlpane...

Last Modified: 2004-04-08

Number of views: 7888

How do create an addon (adding another domain to your account)
 Procedure For Addon Domains:1.  Register your new domain name. 2.  Log into your Cpanel and click on the "ADD ON" icon. 3.  Enter your domain name in ...

Last Modified: 2004-05-19

Number of views: 7294

Important details about Multi-Hosted domains..
Multi-hosted domains function just like any other domain from the visitor's/browser's point of view. If you have a multi-hosted domain "multihosted.com" and your visitor t...

Last Modified: 2004-04-20

Number of views: 5269

I still can't send email. What's wrong?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in ...

Last Modified: 2004-04-18

Number of views: 5003

What are Multi-Hosted Domains?
Some web hosting accounts have the ability to support multiple domain names pointing to separate directories (web sites) within your main account. We call such domains multi-h...

Last Modified: 2004-04-20

Number of views: 4800

How do I transfer my site to you? (quick steps)
First you would get a new account with us - and then transfer all of your website files. Once that is done, you would need to update your domain name's DNS/nameservers (with ...

Last Modified: 2004-05-19

Number of views: 4661

How do I create an additional domain on my Multi-Hosted account?
Follow these steps: Login to your control panel Click on "Sub-Domains" Type in a name and click Add. If you receive an error, open a ticket and request for sub-domains to be...

Last Modified: 2004-04-20

Number of views: 4214

Can I connect to MySQL remotely?
Yes, you can connect to your MySQL database remotely. Remember to enter the IP address or hostname of the remote machine connecting, to the access hosts list in the MySQL mana...

Last Modified: 2004-04-21

Number of views: 4196

Common FTP codes. What do they mean?
Here's a list of some of the most common FTP codes you might see:100 Codes The requested action is being taken. Expect a reply before proceeding with a new command. 110 Resta...

Last Modified: 2004-04-21

Number of views: 3670